Frequently asked questions
How can I place my order?
We have several channels for placing orders.
Nationwide Shipping orders can be placed through our website.
Local Pick-up and Delivery may be placed online through our website or called in to your local store.
You can also find us on most 3rd party sites.
When will I get my order?
For local delivery, orders are estimated at 45min-1hr. For specific details about your order, please contact your local store.
Orders are processed on the next business day. Once processed, orders are shipped within 48-72 hours via USPS Ground 2-Day Shipping. Please note that weekends and business holidays do not count toward processing or shipping times.
While USPS estimates a 2-day delivery time, delays in transit may occur and are beyond our control. We appreciate your patience and understanding.
For any shipping inquiries, please contact us.
Do you have any Gluten-Free options?
We absolutely do! Our Gluten-Free friends can indulge in our Monster cookie. Packed with peanut butter, oats, M&M, and chocolate chips.
These cookies are made, baked, and stores around cookies that do contain gluten.
How can I order catering?
We have several catering options availableavailable online through our website! Catering trays in 50, 100, or 200 can easily be ordered online.
Looking for even more cookies for a Wedding or Event? Send us a message through our Contact Us form and one of our cookie connoisseurs will help you pick the perfect pack.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Delivery Fees for local delivery begin at $6.99.
What is the return policy?
At Hot Box Cookies, customer satisfaction is our top priority. If you are not completely satisfied with your order, please contact us on our website through our Contact Us form.
Once we receive your request, our team will reach out, review the issue, and determine the best course of resolution, whether it be a refund, replacement, or other appropriate solution.
We strive to handle all inquiries promptly and fairly. Please note that refunds are considered on a case-by-case basis.
For any questions, don’t hesitate to contact us.